Below are answers to some frequently asked questions–please feel free to Contact Us if you have any others!
Are your products suitable for those with specific allergies?
Our kitchen uses known allergens such as peanuts and tree nuts, wheat, soy, eggs and milk, so ingredients and utensils used to prepare your items may have come into contact with these products (even if you have selected flavors that do not include a particular ingredient in their recipes). In addition, it is impossible to guarantee that certain allergens have not “strayed” onto products that do not include a particular ingredient in their recipes. Please Contact Us with inquiries regarding the inclusion of specific allergens in the recipes of specific items.
How Do I Place an Order?
Most orders can easily be placed over the phone or whatsapp (see below)–just let us know the date of your event, the number of servings desired, your budget, along with any of your ideas that you have in mind. If you’d like to discuss a cake with a cake consultant in person, it’s best to make an appointment to set up a time to discuss your cake–these can also be set up by phone, whatsapp or email.
We’re working on building an online ordering system–stay tuned! In the meantime, you can always send us an order by emailing firstname.lastname@example.org.
How do I order a custom decorated cake or cupcakes?
Custom designed cakes may be ordered over whatsapp, email or telephone ( whats app is great for sharing design inspirations and images). If you prefer, our cake consultants can meet and work with you in person at the bakery. Please Contact Us in advance to arrange a time to ensure a consultant will be available to discuss your cake.
How Far in Advance Should I Place My Order?
Usually a few weeks or days in advance depending on the event, but we can book up months in advance during wedding season. To be safe, get in touch with us as soon as you know the date of your party. For wedding cakes, most clients book us as soon as they know they’re engaged—that way they’re much more likely to secure their wedding date.
For cakes without custom decoration, we recommend that orders be placed at least 24 hours in advance for Classic/regular flavor cakes. If you need a cake immediately, we try to offer a variety of cakes available in our display case–please call for availability. For custom cakes, we recommend that you place your order 1 week in advance, depending on the level of complexity of your creation. For a custom cake on shorter notice, please contact us to discuss your options; we do our best to accommodate last-minute custom orders, but we cannot guarantee availability as sometimes we are fully booked.
What is the difference between a butter cream and fondant finished cake?
Buttercream is what you’ll commonly see on many traditional cakes. It is made primarily of butter, egg whites and sugar. Fondant is a sugary paste,that can be rolled out into a thin layer then draped over the cake, creating a beautifully smooth cover. Fondant can also be used to make figures and other decorations (polka dots, stars, flowers, etc.) that can be placed on any type of cake. Only cakes frosted in buttercream, chocolate frosting or ganache may be covered in fondant; Please note that fondant is placed over a layer of frosting