Order Policies

REFUNDS RETURNS

All sales are final, with the exception of custom orders cancelled with sufficient notice (discussed below). In the unlikely event that you are not happy with your order, please let us know as soon as possible so that we can fix any error, and return the uneaten portion within 24 hours. Partial or full refunds are decided on a case-by-case basis, but please note that we do not provide refunds in cases where an item was prepared correctly but a flavor or texture did not meet a personal preference.

DESIGN FINALIZATION

The date of your final payment is the final date for any changes of size, style or flavors of the cake. Any changes requested after this date cannot be guaranteed and may be subject to additional rush-order charges based upon time and product availability.

CUSTOM ORDERS

A 10% non-refundable deposit is due at the time of placing any custom order, with final payment due 1 week before delivery or pick-up date. In the event of cancellation, these monies are forfeit (and cannot be credited toward future bakery purchases).
Notification of cancellation must be made fourteen (14) or more days prior to the delivery or pick-up date in order to receive a partial refund of monies paid. No refunds or credits will be issued for cancellations made with less than fourteen (7) days notice. Note that regardless of the cancellation date, the 10% deposit is always non-refundable.

Rumi Cake Shop